Returns & Refunds Policy

1. Products Eligible for Return

For hygiene and safety reasons, opened or used cosmetics, personal care products and food or wellness products may not be eligible for return unless they are damaged, defective, incorrect or otherwise covered by applicable law.

Unopened products may be considered for return only where permitted under our applicable return conditions. Please contact our support team for confirmation before shipping any item back.

2. Items That May Not Be Eligible

• Products that have been opened, used or tampered with, except where a return is required by law.
• Products damaged due to improper handling or storage after delivery, where established.
• Requests submitted outside the applicable return window, except where required by law.
• Items returned without contacting our support team and receiving return instructions.

These conditions do not limit any consumer rights that cannot legally be excluded.

3. How to Request a Return

Please follow these steps:

• Contact us at info@arfas.in or call +91 78293 10509.
• Provide your order number, the product name and the reason for your request.
• For damaged, defective or incorrect items, include clear photographs of the item and its packaging.
• Wait for our team to review your request and provide instructions before returning the product.

4. Refund Processing

If your refund request is approved, we will initiate the refund to the original payment method wherever possible. Refunds are generally initiated within 5–10 business days after approval. Your bank or payment provider may require additional time to credit the amount.

If the refund has not appeared after the expected period, please contact us with your order details.

5. Return Shipping Charges

If a return is approved because an item arrived damaged, defective or incorrect, we will communicate the applicable return shipping arrangements.

For other approved returns, responsibility for return shipping charges will be communicated before the return is arranged, subject to applicable law.

6. Exchanges and Replacements

If you receive a damaged, defective or incorrect product, we may offer a replacement, exchange or refund depending on product availability and the circumstances of the case. Our team will confirm the available resolution.

7. Refunds for Cancelled Orders

If an order is successfully cancelled before dispatch and payment has already been received, an eligible refund will be initiated to the original payment method. Orders that have already been dispatched may require a different resolution.

8. Policy Updates

Arfa Cosmetics may update this policy from time to time. Any revised version will be published on this page. We encourage customers to review this policy before placing an order.